Bundravo Privacy Policy

BUNDRAVO CORP. operates Bundravo's website, apps, and marketplace. This notice explains how we process personal information relating to customers, drivers, orders, payments, safety, and support.

We process account and contact details, addresses, order preferences, service and payment records, messages, evidence, and relevant device and usage information to operate the platform, protect accounts, coordinate services, process payments, investigate issues, and comply with law. Drivers may provide identity, licensing, vehicle, tax, and insurance documents. Precise driver location is used while online or carrying out order duties for nearby offers, routing, progress, safety, and dispute review; location permissions and platform status control collection as described in the app.

We share the information reasonably necessary with the provider and customer involved in an order and with payment, cloud, communications, security, and support providers under appropriate safeguards. Payment-card details are processed by the payment provider; Bundravo does not store full card numbers or CVV codes. We retain limited transaction references and payment status for operations and accounting.

Authorized Support personnel may review order chats, attachments, call events, and lawfully recorded calls for service, safety, payment disputes, or legal compliance. Recording is subject to audible notice and legally required consent. We disclose information to an opposing party, authorities, insurers, or others only on an appropriate lawful basis, after verifying the request and limiting the disclosure. A police report alone does not grant private access to another user's data. Valid legal process, a legal obligation, or a qualifying emergency may support disclosure without a separate court order where law permits.

Detailed order archives, including chats, attachments, call events, and recordings, normally expire 14 days after the order is completed or canceled. Basic orders, invoices, financial records, account information, and records of legal acceptance are retained separately for legitimate operational and legal purposes. Applicable legal preservation duties and valid deletion exceptions remain in effect. Retention does not itself shorten your statutory rights or claim deadlines.

Protect your credentials and notify Support of suspected unauthorized access. We use reasonable technical, organizational, and administrative safeguards; no system guarantees absolute security. Depending on applicable law, you may request access, correction, deletion, or other privacy rights, including applicable opt-out rights, without unlawful discrimination. Optional marketing consent is separate from acceptance of service terms. Contact Support through the app or bundravo.com to make a privacy request. We verify requests and apply lawful exceptions. The service is intended for users with legal capacity to contract, not children.

We publish the effective date and notify users of material changes as required. If a new use requires consent, we obtain it separately. This notice does not authorize a use that is prohibited by law.