Bundravo Refund Policy

When self-service cancellation is available, you may cancel before the clothes are collected. Before pickup-driver assignment, no cancellation fee applies and any uncaptured authorization is released. If a driver has been assigned, the app discloses the current cancellation fee and remaining grace period before confirmation. Only the confirmed fee is retained; the remaining authorization or captured payment is released or refunded through the applicable original payment sources. An authorized administrator may review and refund a cancellation fee.

Replacing a driver before collection releases the assignment for a different driver after your confirmation and does not itself authorize an extra charge. There is no guaranteed replacement acceptance time. A provider may withdraw in good faith for safety. A failed-attempt, return, waiting, or other operational charge applies only on a disclosed, accepted, and lawful basis; a genuine safety issue does not automatically justify charging the customer.

After collection, contact Support for cancellation, return, or transfer arrangements. Do not use self-service driver replacement to release clothes that remain in a provider's custody. Washing must wait for any required price approval. If you reject a revised price, the disclosed lawful return or cancellation terms apply. Approved decreases and amounts not owed are reconciled under the order's payment flow.

Report apparent missing or damaged items promptly, preferably within 48 hours of delivery, and hidden issues promptly after discovery. Delay alone does not automatically forfeit a claim or shorten a legal deadline. Provide reasonable evidence; purchase receipts are helpful but are not the sole possible proof. Support reviews the order, available records, and the responses of the parties. Laundry insurance claims are subject to the applicable policy and authorized claims process described in the Customer Terms.

A remedy depends on the established facts, responsibility, accepted terms, and applicable law. It may include correction, re-service, a partial or full refund, or compensation for a proven loss. A service credit may be offered but will not replace a cash refund that is legally required or agreed to be paid to the original method without the customer's agreement or a lawful basis. Processor and bank posting times vary. An insurer's pending decision does not authorize indefinite withholding of another refund that is due. There is no double recovery for the same loss.

Knowingly fabricated or abusive claims may be investigated, but a genuine disagreement, a late report, or a lawful payment dispute is not automatically fraud. You may provide additional evidence and request human review through Support in the app or at bundravo.com. Nothing in this policy excludes non-waivable consumer rights or Bundravo's responsibility for its own conduct.