Bundravo Privacy Policy

This Privacy Policy applies to Bundravo customer and driver accounts, our website and app experience, laundry pickup and delivery services, payment flows, support interactions, notifications, and related communications.

We may collect account information such as your name, email address, phone number, profile details, and saved preferences. We may also collect order information such as pickup and drop-off addresses, schedule windows, garment notes, instructions, support messages, payment status, and service history.

If you use Bundravo as a driver or delivery partner, we may collect recent precise geolocation information while you are online, available for dispatch, or actively completing pickups and deliveries. We may also collect related device, browser, app, and usage information that helps us operate the service, protect accounts, investigate abuse, and improve performance.

We use personal information to create and manage accounts, schedule and complete laundry pickup and delivery, communicate about active orders, process payments, respond to support requests, prevent fraud, improve safety, and maintain service records.

For drivers, precise location may be used to match nearby orders, calculate distance and ETA, support live order progress, investigate service issues, and review safety, fraud, or operational disputes. Where we offer marketing or promotional messages, we use your information in line with your preferences and applicable law.

We share only the information reasonably needed to provide the service. That may include sharing relevant pickup or delivery details with drivers, service details with laundry partners, and payment details with payment processors.

We may also share information with cloud, communications, analytics, customer-support, security, and infrastructure providers that help us operate Bundravo under appropriate contractual and operational safeguards.

Payment processing may be handled by third-party providers. Bundravo may store payment status, transaction references, credits, refund status, and limited billing details needed for customer support and bookkeeping.

Bundravo should not store full payment card numbers, CVV values, or sensitive authentication data when those details are processed by a compliant payment provider.

We use addresses, delivery notes, and service instructions to coordinate pickup, cleaning, and return delivery. We may keep order records, timing details, support history, claim history, and communications needed to investigate service issues, disputes, missing-item reports, delivery problems, or fraud.

Depending on where you live, you may have rights to request access, correction, deletion, or other control over certain personal information, subject to legal and operational exceptions.

For California residents, rights may include the right to know, delete, correct, opt out of certain data uses, request limits on certain sensitive personal information uses where applicable, and receive non-discriminatory treatment. Drivers can also stop live location collection used for dispatch in the web app by going offline and closing the driver page, subject to operational records already created for completed or active orders.

We keep information for as long as reasonably necessary to provide the service, complete transactions, maintain business records, enforce policies, investigate claims, resolve disputes, prevent fraud, comply with legal obligations, and support customer and driver accounts.

Recent driver location and related dispatch records may be retained for as long as reasonably necessary to complete deliveries, investigate service or safety issues, support audits, and satisfy legal or compliance requirements.

Bundravo uses reasonable administrative, technical, and organizational safeguards to protect personal information. We work to collect what we need, restrict access appropriately, and protect the information entrusted to us.

No system can guarantee absolute security, so you should also protect your account credentials and notify support if you suspect unauthorized access.

Bundravo is not intended for children under 13, and users should not use the service if they are not old enough to do so under applicable law.

If we make material updates, we may revise the effective date and publish the updated version in the app or on our site.

For privacy questions or requests, please contact Bundravo customer support through the app or our published support channel.